Please fill out the form at the bottom of the page to start a return.
Please allow up to 2 business days for order processing. Shipping timeline begins once your order processing is complete. You will receive a shipping confirmation email with tracking information for every package. We do not ship on weekends or U.S. holidays.
Ground shipping (Free for orders over $50)
We ship to Canada, the United Kingdom, and Australia. Prices are shown in your local currency, and all import duties and taxes are included at checkout, so there are no surprise fees on delivery. Every international order ships with full tracking.
Shipping costs are converted to your local currency at checkout.
At Isla Maude, we want you to shop with confidence. Our return policy is designed to give you peace of mind, allowing you to make returns or exchanges hassle-free. Whether you've had a change of heart or are dissatisfied with a product, we've got you covered.
Items must be unworn, unwashed, undamaged, with all original tags attached. Final Sale items are not eligible for return or exchange.
U.S. Orders
All products are eligible for a free return within 30 days of the delivery date unless stated as FINAL SALE. Items sent back after 30 days of the delivery date will be issued store credit. We will not be able to accept returns sent after 45 days. Please fill out the form below and we will send you a prepaid return label.
International Orders (Canada, United Kingdom, Australia)
International orders are eligible for return within 30 days of the delivery date unless stated as FINAL SALE. Please fill out the form below and we will send you our return address. Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we cannot issue refunds for returns that do not arrive.
Once we receive and inspect your return, you'll be refunded the full item price paid to your original payment method.
Exchanges on international orders are processed as a return and a new order. To exchange an item, simply return it for a refund and place a new order for the size or style you'd like.
Refunds
Refunds or credits will not be processed until the items are received and inspected. Once we receive your return, please allow 2–3 business days for your return to be processed. Depending on your financial institution, it may take around 5–10 business days for your bank to post the refund to your account on the original form of payment.